Anyone that tried to play Diablo 3 when it launched on Tuesday will tell you that it had “some issues.” Well okay, it was unplayable for a large amount of people. From sexy looking login errors, server downtime, vanishing achievements and game breaking bugs; it was kind of a mess. Now Blizzard has issued an official apology to gamers on the Diablo 3 forums and an update on the current state of affairs.
“As many of you are aware, technical issues occurring within hours after the game’s launch led to players experiencing error messages and difficulty logging in. These issues cropped up again last night for the Americas and Europe servers. Despite very aggressive projections, our preparations for the launch of the game did not go far enough…We greatly appreciate everyone’s support, and we want to sincerely apologize for the difficulties many of you encountered on day one.”
According to Blizzard, several optimizations have been now been put into place to better deal with the huge global demand for the game. And for now, everything is “online and running relatively smoothly.” They say that they’ve been monitoring the game 24/7 since launch and will continue to monitor its performance, making any other changes necessary to ensure smooth play for players all over the world. They also promise that a fix to the achievement issues will be released as soon as possible. All these issues, however, have made Blizzard rethink its upcoming release of the game’s controversial real-money auction house and it has now been delayed.
“In order to make sure everything is continuing to run as it should, we’ve decided to move out our target launch for the real-money auction house beyond our original estimated date of May 22. We’ll post further updates on that in the near future.”
They sum up the whole situation by stating that, “we’d also like to say that we’ve been humbled by your enthusiasm — and we sincerely regret that your crusade to bring down the Lord of Terror was thwarted not by mobs of demons, but by mortal infrastructure.” It’s nice that they apologized and all, but how could they not have seen this coming after getting over 300k concurrent users and over 2 million total players during the beta? And even more troubling is the fact that a lot of this could of been avoided if they had simply created an offline mode for the game that didn’t require their ridiculous always-on connection to Battle.net. This kind of DRM is the worst, and I hope that gamers will not give Blizzard a free pass when they’ve heavily criticized other companies like Ubisoft for doing the same.
Source: Diablo 3 Forums