One of the nicest additions to the Xbox dashboard update released late last year was Cloud storage for save games. Players were given the ability to backup their precious data to the cloud in order to keep it safe, and to allow for access on any Xbox connected to the internet. The past few weeks have been problematic for the service, but now Microsoft will be compensating users who have been affected.
The problem in question essentially prevented many users from accessing their saved games at all, leading to much frustration. Microsoft’s Alex Garden, General Manager of Xbox Live, revealed today through Major Nelson’s blog that the issue has now been fixed and apologized for how long it took.
“We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding,” said Garden. “It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience.”
In response to the issues, Microsoft will be “automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted.” Garden also adds that the company will do a thorough assessment of what happened so it doesn’t happen again in the future.
If you’re one of the unlucky gamers affected, there’s nothing you need to do. Microsoft says calling their support lines is not necessary to receive your free month. They know who was affected and will be handling the situation completely on their own. All those players need to do now is sit tight.
Source: Major Nelson